General
As a data controller, Bambet is legally obliged under gambling regulations to process players’ personal data, thus enabling them to participate in games and providing them with ancillary services. This Privacy Policy clarifies what personal information is collected from players, the reasons for this collection and how this data is used.
The domain www.casino.bambet.com (“Casino”, “Site”, “Company”, “We”, “Us”, “Our”) is owned and operated by Dama N.V., a company legally registered and established under the laws of Curaçao. Dama N.V. has the registration number 152125 and its registered address is Julianaplein 36, Willemstad, Curaçao. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-013).
If you have any further questions about this Privacy Policy or the security of your data, please feel free to contact our Data Protection Officer at dpo@damacasino.com.
By registering a Player Account on the Site, you confirm your consent to this Privacy Policy. If you do not agree with the conditions set out in this Privacy Policy and choose not to provide us with the personal information requested, please refrain from using this site.
Please note that this Privacy Policy represents an agreement between you and the Company. From time to time, we reserve the right to make changes to this Policy. Despite our efforts to inform you of such amendments, you are advised to regularly check this Privacy Policy. By continuing to use the Site and/or the services, you are expressing your consent to the Privacy Policy.
Information We Collect
The personal information we may request for use and processing shall cover, without limitation:
- Any information you provide to us when filling in the forms on our pages when registering, as well as any other data sent via the website or e-mail (such as name, surname, date of birth, e-mail address, telephone number).
- Communications made with us through the Site, e-mail, web chat or other communication channels.
- The complete transaction history of the Player Account, both through the Site(s) and by other means of communication.
- Website logins and their details, including traffic data, GeoIP location information, browser/device data, web logs, activity logs and other traffic information stored in our system.
- Documents and proof that may be reasonably requested by us to verify your account, process deposits or withdrawals, and conduct anti-fraud checks, either on our own initiative or as required by applicable law. Such evidence may include passport scans, payment slips, bank statements, etc.
- Participation in surveys or any other customer evaluation that we may conduct from time to time.
How We Use Your Information
We process the personal information we obtain from you for the purpose of providing our services. Specifically, we will use your data for the following purposes:
- Processing your bets and transactions. This includes the use of credit card and online payment systems.
- Providing you with games and other complementary services that you are looking for on our site.
- Offer customer support, including help with setting up and administering your account.
- Identifying and carrying out the necessary verification controls.
- Provide registered players with details of our promotions or make available promotional information from selected business partners, associates and affiliates (only with players’ explicit consent to receive such marketing material).
- Compliance with legal obligations, including compliance with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.
- Monitoring and analyzing transactions in order to prevent fraud, abuse of terms, money laundering and other illegal or irregular gambling activities.
- Carry out an examination of customer trends through market research evaluations (participation in surveys is not obligatory and you can always refuse to take part).
- Conducting research and statistical analysis of aggregated data.
Marketing Communication
If you have not specifically opted out of receiving promotional materials, we reserve the right to use your personal information, such as email address and telephone number, to send you marketing communications linked to products, services and promotions. This may involve details about products and services from our business partners, such as casino game providers.
If you decide to stop receiving such marketing and advertising material, you have the right to refuse to receive it in the settings of your Player Account or by contacting our customer service at support@bambet.com.
In addition, it is important to note that by accepting any contest prize or winnings from us, you express your consent to use your name and/or surname for advertising and promotional purposes, without the need for additional compensation, unless prohibited by law.
Obtaining Personal Information
We will not obtain any personal information about you without your consent. However, we may automatically collect specific data about you when you provide this information through the use of our services and your interactions with us.
We also reserve the right to lawfully receive certain personal information from online vendors and service providers, such as fraud prevention companies. Additionally, we reserve the right to employ the services of third-party vendors to provide technical support, process your online transactions and obtain game content.
Please understand that we may have access to any information you provide to these third-party vendors, service providers and e-commerce services. Rest assured that we will use and ensure protection of all personal information obtained in this way, as described in this Policy. All information you submit will be disclosed to third parties outside the Company only in accordance with this Privacy Policy, and we will take all necessary measures to ensure that our contracts with third-party service providers always guarantee protection of your private information.
Recipients of the Data
We may share the information you have provided to us with other entities within our group of companies and with our business partners. These companies include our parent companies, their parent companies and all subsidiaries of these respective companies, as well as other commercial entities with which we conduct business and maintain the necessary agreements. Your information may be processed by the Company or by another entity within our group of companies, and may involve the use of third parties to fulfill these data processing needs.
The Company’s employees, including but not limited to the Data Protection Officer, Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Service agents, Customer Retention team members, VIP player managers and other designated employees, will have access to your Personal Information for the purpose of performing their duties and providing assistance.
Our employees who access or are involved in the processing of players’ personal information have entered into confidentiality agreements, undertaking to respect the confidentiality of player information in compliance with applicable gaming, data protection and privacy laws.
In order to provide you with an efficient service, both we and our service providers may need to transfer your personal data from one country to another within the European Union (EU) and European Free Trade Association (EFTA) regions, as well as to some data processors that may be located outside the European Economic Area (EEA). Therefore, by browsing the website and communicating with us electronically, you acknowledge and agree to the processing of your data by us (or our suppliers or subcontractors) in these countries. We will always use our best efforts to ensure the secure processing of such information and data in accordance with this Privacy Policy.
Disclosure of Data To Third Parties
We do not sell or rent your personal data to third parties.
We may share your personal information if required to do so by law, regulation or other legal subpoena or order. We also reserve the right to share your personal information with a regulatory or law enforcement agency if we believe it is necessary to safeguard the legitimate interests of the Company, its customers or third parties.
Personal information will only be shared with third parties in the following circumstances:
- When we are obliged to do so by law.
- If the Site deems it necessary to share data with its payment processors to facilitate financial transactions, it does so in accordance with its privacy policies. Specifically, most bank card transactions are processed by Paysafe, whose privacy policy applies to these transactions.
- To comply with our legal and regulatory obligations to the relevant licensing and regulatory authorities, as well as to comply with all duties and responsibilities stipulated by any other legislation in force and by any other regulatory bodies applicable in different jurisdictions.
- When the Company deems that disclosure is essential to ensure the safety of the Company, the player or third parties, to investigate fraud or to respond to a government request.
- If our marketing service providers need the data to perform their functions.
- With the player’s prior consent, personal information may be shared with any other third party.
We use third-party data processors to process limited personal data on our behalf. These service providers support the Site, mainly with regard to hosting and operating the websites, marketing, analyzing, improving the websites and sending email newsletters. We will ensure that the transfer of Personal Data to the recipient complies with applicable Data Protection laws, and we will impose on the processor the same obligations as set out in the relevant Services Agreement.
Features of our websites may also be contained on social networks, such as “share” or “like” buttons. These features are made available by third-party social media platforms such as Facebook. When we collect data in this way, the processing will be governed by the privacy policy of the corresponding social media platforms.
In addition to the information mentioned above, there is a possibility that we may disclose personal data if we acquire new businesses. If any restructuring of the Company takes place, such as a merger, acquisition by another company or partial acquisition, it is very likely that the personal data of our customers will be incorporated into the sale or transfer. As part of our Policy, we will inform our players by email before making any such transfer of personal data.
Please note that our content may contain links to third-party websites in order to provide relevant references. We assume no responsibility for such external content, which may contain separate privacy policies and data processing disclosures.
Data Retention
As stated in our Terms and Conditions, both you and the Casino have the option to close your Player Account at any time. Once your account has been closed, your personal data will be stored for the period required by law. We may only use this data if required by the competent authorities in cases of inquiries into financial and tax records, fraud, money laundering or investigations into any other illegal activity.
It is also possible to retain anonymized information derived from your data to improve our content and marketing communications, without the involvement of any automated decision-making process.
Please note that, in compliance with anti-money laundering regulations in gaming jurisdictions licensed in the European Union, it is our obligation to keep players’ personal data provided when registering and any information transmitted during the period of operation of a Player Account for at least five years from the player’s last transaction or account closure. Consequently, we cannot accept requests for deletion before the end of this period.
Security of Your Data
We acknowledge that in collecting and processing your personal information for the administration of your player account, we are subject to strict legal provisions on the protection of personal data.
We therefore strive to safeguard your personal information and respect your privacy in accordance with best business practices and applicable regulations. We are committed to offering secure services to players and will take all reasonable precautions to ensure that any data you provide to us remains secure.
Player accounts can only be accessed with the player’s unique ID and password. You can also set up two-factor authentication (2FA) as additional protection against unauthorized use of your account. It is your responsibility to keep your login information confidential and ensure that it is not accessed by third parties.
Your Rights
Thanks to data protection law, you, as the data subject, have certain rights in certain circumstances. According to the law, you have the right to:
- Request access to your personal data – This implies that you have the right to request, free of charge, a copy of the personal data we hold about you.
- Request correction of your personal data – This means that if we hold incomplete or incorrect information about you, you have the right to correct it. However, remember that we may need you to provide proof and documentation (such as ID or proof of address) to back up your request. It may be refused due to our legal obligations.
- Request that your personal data be deleted – This means that you can request the deletion of your personal data when we lose a legal basis for continuing to process or store it. Please note that this right is not absolute, i.e. we will not be able to comply with your request if we are required by law to store the data or if we have reason to believe that we need to store the data in order to defend ourselves in a legal dispute.
- Object to the processing of your personal data when we rely on our legitimate interests (or those of a third party) to process your data and you believe that this affects your fundamental rights and freedoms. However, in certain situations, we may provide persuasive legitimate justifications for processing your data which may override your rights and freedoms. You have the option of submitting your objections to the processing of your personal data, which is based on the aforementioned legitimate interests of the company, by contacting our DPO (Data Protection Officer).
- Request the restriction of the processing of your personal data – You can request the temporary suspension of the processing of your personal data in one of the following situations: (a) when you want us to verify the accuracy of the data, (b) when the use of the data is considered unlawful but you prefer that it not be deleted, (c) when you need us to retain your data even if it is no longer essential, so that you can establish, exercise or defend legal claims, or (d) when you have contested the use of your data but it is necessary to verify whether there are legitimate reasons for its use.
- Request the transfer of your personal data (i.e. data portability) – This implies that you can request that we make certain data we process about you available to you, thus allowing you to transfer it to another controller. This right applies only to data acquired by automated means for which you have initially granted consent to our use, or when we use the data to fulfill our obligations under a contract entered into with you.
- Revoking your consent at any time when we rely on your consent to process data – Choosing not to participate or withdrawing your consent will not impact the lawfulness of the processing carried out by us until the moment you revoke your consent. By withdrawing your consent, you express the decision that in the future you no longer wish us to process your data in this way. This implies that you can choose to no longer consent to us providing certain services to you, such as marketing. You can withdraw your consent at any time by accessing your account profile settings on the website.
- Submit a complaint to a supervisory authority.
In order to exercise the rights explained above, it may be necessary to request specific information about you to help verify your identity. This security measure serves to ensure that we are not mistaken that the person to whom we disclose your personal data is you.
We undertake to make every effort to respond to all legitimate requests within a period of one month from receipt of the request. If your request is particularly complex or if you have made several requests in a given period of time, it may take a little longer. In this case, we will notify you of this extension.
Contact Us
You can contact us at any time regarding this Policy if you wish:
- Confirm the accuracy of the personal information we collect about you.
- Ask about our use of your personal information.
- Prohibit the future use of your data for direct marketing purposes.
- Update or correct any information you have provided to us (in which case you must provide any evidence we may reasonably require to make such changes). Please note that you may not provide false personal information, this will be considered illegal, and it is your responsibility to ensure that we always have the correct information about you.
We have appointed a Data Protection Officer (“DPO”) whose responsibility it will be to oversee matters relating to this privacy policy. If you have any questions regarding this privacy policy, please direct them to the DPO at dpo@damacasino.com.
Furthermore, pursuant to Article 77 of the General Data Protection Regulation, you have the right to lodge a complaint regarding the processing of your data with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement.